Effective Date: August 07, 2025
Last Updated: August 07, 2025
At Natural Ceylon Cinnamon, we love giving you more value through seasonal offers, promotional discounts, and special coupon codes. This page explains how our offers and coupons work, including terms and conditions you should know when using them.
1. Types of Promotions
We may offer the following types of discounts:
- Coupon Codes – Entered at checkout for instant savings
- Sitewide Discounts – Applied automatically to all eligible items
- Category or Product-specific Offers – Discounts on selected products only
- Buy One Get One (BOGO) or quantity-based promotions
- Free Shipping Offers – For orders above a specified amount
- Loyalty or Referral Rewards – Exclusive to returning customers
All promotional offers are subject to availability and may change without notice.
2. How to Use Coupon Codes
- Enter your valid coupon code during checkout in the “Apply Coupon” box
- Only one coupon code may be used per order, unless otherwise specified
- Coupons must be applied before completing payment; they cannot be applied retroactively
- Coupons may have an expiration date, minimum spend requirement, or usage limit
3. Coupon Code Restrictions
Coupon codes cannot be:
- Combined with other discounts, store credits, or promotions unless explicitly stated
- Redeemed for cash, credit, or gift cards
- Transferred or sold
- Used after the expiration date
- Used on non-discountable items (e.g., clearance, special editions, or certain brands)
We reserve the right to cancel orders that misuse coupons or violate promotion terms.
4. Invalid or Expired Coupons
If a coupon code is:
- Entered incorrectly
- Expired
- Not applicable to your order
You’ll see an error message during checkout. If you believe the coupon is still valid, contact our support team.
5. Changes or Cancellations of Offers
- We reserve the right to change, pause, or end any promotional offer or coupon at any time without prior notice
- Discounts are only valid during the active promotion period
- In the event of pricing or coupon misuse, we may cancel affected orders and refund any payments received
6. Returns & Refunds for Discounted Orders
If you return an item purchased with a coupon:
- You will be refunded the amount you paid (after discount)
- Coupon codes used will not be reissued or reinstated unless the entire order was returned
- If your return makes your order ineligible for a previously applied offer (e.g., falling below a free shipping threshold), your refund may be adjusted accordingly
7. Exclusive Offers
We may run exclusive promotions for:
- Newsletter subscribers
- First-time customers
- Festival or seasonal sales
- Social media followers
- Loyalty program members
Make sure to follow us or subscribe to stay updated on upcoming deals.
8. Need Help?
If you need assistance applying a coupon or understanding a promotion, we’re happy to help.
Contact Us:
Email: ruwan@naturalceyloncinnamon.com
Phone: +94 71 563 0844
Live Chat: https://chat.naturalceyloncinnamon.com/
We reserve the right to interpret, apply, or modify these terms at our sole discretion. All promotions are subject to availability and applicable Sri Lankan laws.