Effective Date: August 07, 2025
Last Updated: August 07, 2025
At Natural Ceylon Cinnamon, we proudly deliver both islandwide in Sri Lanka and internationally to selected countries. This Shipping Policy outlines the timelines, costs, and conditions of our delivery services.
1. Shipping Locations
a. Domestic Shipping – Within Sri Lanka
We deliver to all districts across Sri Lanka, including major cities and remote areas.
b. International Shipping
We ship to selected international destinations including, but not limited to:
- South Asia (India, Maldives, Bangladesh, etc.)
- Europe
- North America
- Australia and New Zealand
- Middle East
If your country is not listed at checkout, please contact our support team at ruwan@naturalceyloncinnamon.com.
2. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or Sri Lankan public holidays are processed the next working day.
3. Estimated Delivery Time
🇱🇰 Within Sri Lanka
| Location | Estimated Time |
|---|---|
| Colombo & suburbs | 1–2 business days |
| Major cities | 2–4 business days |
| Remote areas | 3–6 business days |
🌍 International Shipping
| Region | Estimated Time |
|---|---|
| Asia | 5–10 business days |
| Middle East | 5–10 business days |
| Europe | 7–14 business days |
| North America | 10–20 business days |
| Australia/NZ | 10–15 business days |
Note: Delivery times are estimates and may vary depending on customs, weather, courier delays, or other external factors.
4. Shipping Rates
a. Domestic (Sri Lanka)
| Order Value | Shipping Fee |
|---|---|
| Below Rs. 5,000 | Rs. 250–600 |
| Rs. 5,000 and above | Free Shipping* |
Free shipping may be limited to certain zones. Full rate will be shown at checkout.
b. International
International shipping costs are calculated based on:
- Destination country
- Total weight or dimensions of the package
- Courier rates at the time of order
Final shipping charges will be displayed during checkout before you complete the payment.
Customs & Import Duties:
International customers are responsible for any applicable customs fees, import duties, taxes, or charges imposed by their local authorities. These charges are not included in the product or shipping prices.
5. Shipping Partners
We partner with reputable local and international courier services including:
- Sri Lanka Post
- DHL / FedEx / Aramex
- Local courier services (for domestic delivery)
Tracking numbers will be provided via email or SMS once your order is dispatched.
6. Order Tracking
Once shipped, you will receive a tracking link or code. Use this to follow your shipment’s progress.
If you do not receive tracking details within 48 hours of dispatch, contact us at ruwan@naturalceyloncinnamon.com.
7. Delivery Issues
- If a delivery is delayed, lost, or returned due to incorrect address or unavailable recipient, we will assist in reshipping (additional charges may apply).
- Customers are responsible for providing accurate delivery information.
8. Packaging
All items are securely packed to minimize damage during transit. If your order arrives damaged, please notify us within 48 hours with photo evidence.
9. Returns on International Orders
We currently do not accept returns for international orders unless the product arrives damaged or defective. Please contact us immediately upon receipt in such cases.
10. Contact Us
For any shipping-related questions or issues, contact our customer service team:
Natural Ceylon Cinnamon
Email: ruwan@naturalceyloncinnamon.com
Phone: +94 71 563 0844
Business Hours: Mon–Sun, 6 AM – 11 PM SLST
Address: Halvitigala Colany, 2nd Step, Galle, Sri Lanka