Effective Date: August 07, 2025
Last Updated: August 07, 2025
Welcome to Natural Ceylon Cinnamon. These Terms & Conditions (“Terms”) govern your use of our website https://naturalceyloncinnamon.com/, and any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms and applicable Sri Lankan laws.
If you do not agree with these Terms, please do not use our website or services.
1. Eligibility
To shop with us, you must:
- Be at least 18 years old or have the consent of a legal guardian
- Provide accurate personal, contact, and payment information
- Use our website in accordance with all applicable laws and regulations in Sri Lanka
2. Product Information and Availability
We make every effort to ensure that all product descriptions, images, and prices are accurate. However, we:
- Reserve the right to correct errors and update information at any time
- Do not guarantee that all items shown are in stock or available for immediate delivery
- May limit the quantities of any product or service we offer
3. Pricing and Payment
- All prices are listed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise
- We accept secure online payment methods including credit/debit cards, bank transfers, and local payment gateways
- Orders are processed only after payment confirmation
- We reserve the right to cancel any order for reasons including suspected fraud or pricing errors
4. Shipping and Delivery
- We deliver islandwide in Sri Lanka through trusted courier services
- Delivery times are estimates only and may vary depending on location and external conditions
- Any delays caused by third-party couriers are beyond our control
- Delivery fees and terms are provided at checkout
5. Returns and Refunds
Our Return & Refund Policy applies to all purchases:
- Items may be returned within 14 days if they are defective, damaged, or incorrect
- Products must be unused and in their original packaging
- Certain items (e.g., perishables, intimate goods, customized products) may be non-returnable
- Refunds will be processed via the original payment method or store credit
- Return shipping fees are the customer’s responsibility unless otherwise agreed
See full policy here: https://naturalceyloncinnamon.com/return-refund-policy/
6. Account and Security
- You are responsible for maintaining the confidentiality of your account and password
- You agree to notify us immediately of any unauthorized use of your account
- We are not liable for any loss or damage arising from your failure to secure your account
7. Intellectual Property
All content on our website – including logos, text, images, graphics, and software – is the property of Natural Ceylon Cinnamon and protected under Sri Lankan intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
8. Limitation of Liability
To the fullest extent permitted by Sri Lankan law:
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services
- Our liability is limited to the amount paid by you for the product or service in question
9. Force Majeure
We are not responsible for delays or failure to fulfill orders due to causes beyond our control, including but not limited to natural disasters, strikes, transportation issues, government actions, or internet service failures.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of Sri Lanka, particularly under the:
- Consumer Affairs Authority Act, No. 9 of 2003
- Electronic Transactions Act, No. 19 of 2006
Any disputes will be resolved under the exclusive jurisdiction of the courts of Sri Lanka.
11. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes implies your acceptance of the revised Terms.
12. Contact Us
For any questions about these Terms & Conditions, please contact:
Natural Ceylon Cinnamon
Email: ruwan@naturalceyloncinnamon.com
Phone: +94 71 563 0844
Address: Halvitigala Colany, 2nd Step, Galle, Sri Lanka