Effective Date: August 07, 2025
Last Updated: August 07, 2025
Welcome to Natural Ceylon Cinnamon. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website naturalceyloncinnamon.com, and use our services, in accordance with Sri Lankan laws, including the Personal Data Protection Act, No. 9 of 2022.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information from you:
a. Personal Information
- Full name
- Contact information (email address, phone number, physical address)
- Billing and shipping address
- Payment information (processed securely via third-party payment gateways; we do not store card details)
- Order history and purchase details
- IP address and browser information
b. Non-Personal Information
- Device type and operating system
- Cookies and browsing behavior
- Referring URLs and location data (if allowed)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your purchases, account, or customer support queries
- Send marketing and promotional messages (with your consent)
- Improve our website’s performance, security, and user experience
- Comply with legal obligations and enforce our terms and policies
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how users interact with our site and allow us to personalize your shopping experience.
You can manage your cookie preferences via your browser settings.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your data with:
- Third-party service providers (e.g., courier services, payment processors, IT support)
- Regulatory authorities when required by law or legal process
- Business partners or affiliates, strictly for purposes outlined in this policy
All third parties are contractually obligated to safeguard your information.
5. Data Storage and Security
Your data is securely stored using industry-standard encryption and access controls. We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration.
Although no online platform can guarantee absolute security, we are committed to implementing the best practices in data security.
6. Your Rights Under Sri Lankan Law
Under the Personal Data Protection Act, No. 9 of 2022, you have rights including:
- The right to access your personal data
- The right to correct inaccuracies
- The right to request deletion (subject to legal retention requirements)
- The right to withdraw consent at any time
- The right to object to the processing of your data
To exercise your rights, please contact us using the information below.
7. Marketing Communications
You may opt in to receive promotional emails or SMS from us. You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal data.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy from time to time to stay informed.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Natural Ceylon Cinnamon
Email: ruwan@naturalceyloncinnamon.com
Phone: +94 71 563 0844
Address: Halvitigala Colany, 2nd Step, Galle, Sri Lanka